Privacy Policy and User Data

We are committed to respecting your privacy and upholding relevant South African and global data protection requirements. This policy outlines how we manage, store, and secure personal data collected through your interaction with Parquendixol.

Information We Collect

Personal information is collected for essential platform functions and compliance. Collection follows lawful and minimal use principles.

• User registration details, including name, contact information, and identity verification data.
• Usage patterns, system log data, and activity audit trails necessary for security and compliance.
• Optional support requests and feedback, including communication preferences where relevant.
• Technical identifiers such as device type, browser version, and geographic region for security purposes.

How We Use Information

Data is used to maintain effective service, improve user experience, and meet legal and regulatory obligations.

• Account creation, authentication, and activity management within the platform environment.
• Customer support and service quality monitoring, including user feedback processing.
• Security incident management and anti-fraud system operation where appropriate.
• Compliance with South African data protection laws, such as POPIA, and international requirements.

Legal Basis for Processing

All processing relies on consent, contractual purpose, or legal obligation per the POPIA and GDPR.

Personal data is processed in alignment with user instructions, relevant legal frameworks, and sector compliance requirements governing AI-driven financial tools.

Data Sharing Policy

We limit third-party sharing unless essential for service delivery, compliance, or user-requested features.

• Service providers engaged strictly for operational or regulatory support under strict confidentiality obligations.
• Legal or governmental requests as required, including supervision by South African authorities.
• Anonymised, non-identifiable data for research, compliance, or system enhancement purposes.

Data Security

We maintain technical and organisational safeguards—such as encrypted transmission, role-based data access, and secure storage—against unauthorised access, alteration, or disclosure. Regular reviews and independent audits are conducted per industry standards.

Your Rights

You may access, request correction, or seek deletion of your personal data according to legal allowances.

• Access a summary of your stored data and usage records upon request.
• Request correction of incorrect or outdated records linked to your account.
• Request deletion or restriction of records where permitted by law.
• Object to certain types of processing, including direct marketing or automated profiling.

Cookies and Tracking

Our website uses essential cookies for service delivery, analytics, and security improvement. For detailed cookie usage, see our separate cookie policy.

See Cookie Policy See Cookie Policy

Contact Us

If you have questions about your data rights or privacy practices, please reach out using the contact details below. We handle all queries professionally and confidentially.

Policy Changes and Updates

We may update this policy to reflect changes to our practices or regulatory requirements. Review the latest date for accuracy.